Refund Policy

Effective: 2026-09-11

This page covers refunds when you buy credits on PhotoVim. Core editing and AI features used with your own API key are free, so there is nothing to pay or refund.

Who handles refunds

Payments are handled by Paddle as the merchant of record. Your purchase contract is with Paddle, and Paddle issues receipts, handles tax, and manages payment methods. Paddle also appears on your card statement. Refunds therefore follow Paddle's process.

Credits you have not used

• Within 7 days of purchase you may request a refund for credits you have not used.
• If you used some of them, the remaining credits are refundable. The part already used is not.
• Trial credits given at sign-up were not paid for, so they are not refundable.

Credits already used

• If a generation <strong>fails</strong>, the credits are returned to you automatically. You do not need to ask.
• If a generation <strong>completes</strong>, credits are not returned even if you dislike the result. Credits pay for the AI computation that has already run.

Expiry

Purchased credits do not expire. If you delete your account, any remaining credits are removed with it.

How to request

1. Follow the instructions in the receipt email Paddle sent you, or look up your order at paddle.net.
2. You may also contact us first at [email protected]. We will check the order and help with the Paddle side.
3. Once processed, the money returns to your original payment method. Your bank or card issuer may take a few more days.

Contact

For refund and billing questions, email [email protected]. We normally reply within two business days. Bug reports and usage questions are also welcome at [email protected].

Where the law gives you more

If the law where you live gives you stronger rights than this page, that law applies. Nothing here reduces those rights.

This page restates clause 5 ("Credits and payment") of our Terms of Service in plainer words. If the two seem to differ, the Terms of Service govern.